When it comes to long-term and post-acute care (LTPAC), the most precarious moments often don’t happen in the ICU or the operating room—they happen during the handoff. This is because significant knowledge gaps exist between hospitals, clinicians, payers and other care partners— gaps that can negatively impact patients and their care. It’s a workflow problem of the highest order.

Avoidable readmissions, delayed authorizations, billing denials, and unnecessarily poor outcomes — all stem from flaws in the way information is shared among care teams.

Unfortunately, the providers responsible for working across different aspects of the care journey, from consulting physicians and visiting prescribers to specialists working across facilities, have largely been left out of modern data flows. They’ve been required to use systems that were never designed to talk to each other, which causes a whole host of problems. And patients ultimately pay the price.

We set out to change this.

A Partnership Designed for Exceptional Care

Today, CharmHealth is partnered with MatrixCare, a leading global technology provider in post-acute care to create a seamless integration designed around the needs of skilled nursing facilities and the providers affiliated with them. This integration allows instant, automated, bidirectional data exchange between the CharmHealth EHR and MatrixCare’s LTPAC platform so that distributed care teams can remain aligned at all times.

How We’re Changing the Game

Through this integration, we eliminate the friction points that get in the way of patient care. So, what does this look like?

When a patient is added or updated in MatrixCare, that information automatically syncs with the CharmHealth EHR. The consulting provider can review the patient record, document their interaction, and when the chart note is signed, it flows back to MatrixCare as a Progress Note. There are no duplicate entries, and no one is forced to chase down records. Everything is there, just like magic.

Practically speaking, this means patient records stay consistent. Records sync in real time, so providers are always working with complete, current information. And the clinical documentation travels with the patient. This ensures that everyone from the outpatient and long-term care teams works from the same data.

Perhaps the most overlooked benefit of this integration is the reduced administrative burden. By automating repetitive data entry tasks, we can reduce human error and free providers to focus on care instead of paperwork.

Putting LTPAC Needs Front and Center

Healthcare interoperability has been a long-standing priority, yet skilled nursing and post-acute care have fallen even further behind the broader ecosystem. This gap isn’t just a technical challenge—it directly impacts patient outcomes, care continuity, and operational efficiency. It’s a problem we’re committed to solving, because it truly matters.

Our goal has always been to make healthcare technology work the way care should work, with the focus always on the patient. This partnership with MatrixCare is a meaningful extension of that commitment.

Let’s Get Started

If your facility or practice is ready to connect CharmHealth and MatrixCare, visit our resources page to learn more and get started.