--- title: Making Patient Engagement and RCM/Insurance Billing Work in an Integrative Primary Care Practice description: Learn how Capital Integrative Health simplified RCM and insurance billing, enhanced patient engagement, and supported rapid practice growth with CharmHealth EHR. --- # Making Patient Engagement and RCM/Insurance Billing Work in an Integrative Primary Care Practice ![AdobeStock_522487262-scaled](https://go.charmhealth.com/hs-fs/hubfs/AdobeStock_522487262-scaled.jpeg?width=2560&height=1651&name=AdobeStock_522487262-scaled.jpeg) Industry Integrative Medicine Practice Name Capital Integrative Health ## CharmHealth has been very easy to learn and easy-to-use. I would also say that a lot of our suggestions are put into the system within a couple of weeks. I don't think any other EHR would be so responsive. ![](https://44716502.fs1.hubspotusercontent-na1.net/hubfs/44716502/Unknown.jpg) Dr. Andrew Wong, MD Capital Integrative Health ![B7EA35F5-7791-4E6D-B33F-BBB0E23796D8_1_105_c](https://go.charmhealth.com/hs-fs/hubfs/B7EA35F5-7791-4E6D-B33F-BBB0E23796D8_1_105_c.jpeg?width=1024&height=768&name=B7EA35F5-7791-4E6D-B33F-BBB0E23796D8_1_105_c.jpeg) ## About your Customer In March 2015, Dr. Andrew Wong MD opened the doors to Capital Integrative Health. It was first co-endeavor in operating a private practice and he knew from the get-go that his team would need an effective and straightforward EHR to support their less-traditional medical services. Capital Integrative Health, located just outside of Washington DC, provides patients with a "holistic, integrated approach to healthcare." Its clinicians work together as a team to administer diagnoses and create a strategic treatment plan that involves a whole body-mind-spirit approach to well-being. ## Finding the Right EHR Dr. Wong's experience with EHRs in the past was limited to systems more exclusively designed for larger-scale practices. He graduated from Tufts University School of Medicine in 2004 and completed his residency in internal medicine at Georgetown University. After his training, Dr. Wong practiced medicine at larger hospitals in Bethesda, MD, such as John Hopkins. ![dr wong case study-3](https://go.charmhealth.com/hs-fs/hubfs/dr%20wong%20case%20study-3.png?width=881&height=330&name=dr%20wong%20case%20study-3.png) ## Integrating CharmHealth EHR and RCM Capital Integrative Health implemented CharmHealth EHR immediately when the organization first opened in March. Its clinicians wanted to move away from old-school paper methods of health recording toward more efficient and electronic mechanisms of communication. ![dr wong case study](https://go.charmhealth.com/hs-fs/hubfs/dr%20wong%20case%20study.png?width=743&height=216&name=dr%20wong%20case%20study.png)Capital Integrative Health utilizes CharmHealth EHR to manage the administrative side of its practice as well, including the Revenue Cycle Management (RCM) service. Although they accept insurance for some services, in cases where services are not billable, "CharmHealth makes it very easy to separate some of the non-covered services." ![dr wong case study-2](https://go.charmhealth.com/hs-fs/hubfs/dr%20wong%20case%20study-2.png?width=736&height=275&name=dr%20wong%20case%20study-2.png) Life After Implementation ![MDT case study-6](https://go.charmhealth.com/hs-fs/hubfs/MDT%20case%20study-6.png?width=1157&height=622&name=MDT%20case%20study-6.png) ## Ready to get started? [Call to action](https://go.charmhealth.com/?hsLang=en) ## Related case studies [![](https://go.charmhealth.com/hs-fs/hubfs/6c595243-1642-48fe-a573-0842f9cb2731-600x268.jpg?width=600&height=600&name=6c595243-1642-48fe-a573-0842f9cb2731-600x268.jpg) Integrative Medicine ### Scaling an Integrative Practice with CharmHealth and Fullscript ](https://go.charmhealth.com/case-studies/fullscript?hsLang=en) [![](https://go.charmhealth.com/hs-fs/hubfs/woman-receiving-acupuncture-treatment-from-an-acup-2026-01-05-00-37-25-utc.jpg?width=6361&height=6361&name=woman-receiving-acupuncture-treatment-from-an-acup-2026-01-05-00-37-25-utc.jpg) Integrative Medicine ### Picking EHR for Practice Growth- Acupuncture and Natural Medicine Clinic ](https://go.charmhealth.com/case-studies/picking-ehr-for-practice-growth-acupuncture-and-natural-medicine-clinic?hsLang=en) [![](https://go.charmhealth.com/hs-fs/hubfs/l.jpg-1.png?width=270&height=270&name=l.jpg-1.png) Integrative Medicine ### Chaos to Clarity: ICM's RCM Revival ](https://go.charmhealth.com/case-studies/chaos-to-clarity-icms-rcm-revival?hsLang=en)