Industry
Endocrinology
Case Study
A healthcare startup leverages the CharmHealth platform to grow its referral network and expand footprint by providing remote-care services and removing health disparities
Results
My Diabetes Tutor's practice grew by 250% over 12 months.
"There is no EMR in the market comparable with CharmHealth, using both cutting edge technology and willingness to customize the product for innovations like My Diabetes Tutor."
About MyDiabetesTutor℠
Dr. Prem Sahasranam, MD is a founder and medical director of Central Valley Endocrinology with board certifications in endocrinology, diabetes, and metabolism. When not involved in physician duties, Dr. Sahas teaches at Loma Linda University School of Medicine and writes for medical journals.
Dr. Sahas founded My Diabetes Tutor to advance health equity and help lower HbA1c levels for diabetic patients nationwide through diabetes education.
Challenges
Driving clinical excellence was a priority for Dr. Sahas. However, a number of challenges needed to be overcome to achieve financial health, transform into value-based care, and operate efficiently. These challenges can be encapsulated into four main areas:
The Solution
Over several conversations with the CharmHealth Sales team, Dr. Sahas discovered a highly personalized, concierge-style approach with weekly and biweekly meetings that would ultimately result in a unique combination of ready and tailor-made solutions for MDT's business model.
"The CharmHealth team took a special interest in providing valuable suggestions for the growth of my practice." said Dr. Sahas
1. CLOSING THE GAP WITH KEY EHR FEATURES: PREDICTABLE MONTHLY EXPENDITURE
2. EXPANDING CARE NETWORK WITH DATA ANALYTICS AND REPORTING TOOLS
4. INTEGRATING RPM TO OVERCOME ACCESS BARRIERS
Conclusion and Impacts
Over several conversations with the CharmHealth sales team, Dr. Sahas discovered a highly personalized, concierge-style approach with weekly and biweekly meetings that would ultimately result in a unique combination of ready and tailor-made solutions for My Diabetes Tutor's business model. After 12 months, Dr. Sahas saw a growth to 2200 patients, a 40% increase in referral network, and a 15% improvement in patient A1C.
"Around 30-40% of our patients are receiving education from the CharmHealth telehealth kiosk, which would not have been possible otherwise." - Dr. Sahas
1. REDUCED NO-SHOWS
- According to Dr. Sahas' study, of 930 chronic care patients My Diabetes Tutor served, the kiosk provided diabetes education to 280 patients- 30% of patients who could not otherwise receive care.
- Telehealth kiosks played a distinct role in attracting referrals and establishing My Diabetes Tutor as a preferred provider over other chronic care providers. Dr. Sahas' practice saw the number of patients grow from 600 to 2200 patients over a 12-month period.
2. A LEG UP ON THE COMPETITION
- Potential patients or providers are more likely to refer an accredited diabetes education provider over one that is not accredited. "I can share the information with them easily. It is so quick!", says Dr. Sahas referencing the ease of showing reports and analytics to ADCES's random audits.
- My Diabetes Tutor saw a 40% growth in its referral network over a period of 12 months and a 3x increase in its practice revenue over one year.
3. TRUST BUILDS RELATIONSHIPS
- Nurturing and building trust with referral networks were vital to MyDiabetesTutor becoming a preferred provider for Diabetes Education and Management. CharmHealth's integrated referral management furthered timely communication and a streamlined referral workflow.
4. INTEGRATION WITH RPM
- Integrating RPM allowed patients to overcome access barriers at a low cost, helping them to drive health equity in areas that have limited capabilities. The latest technology with RPM made it possible to provide a more personalized care plan by providing therapy and behavioral modifications to improve the patient's overall diabetes management.
- Just after 3 months of RPM, Dr. Sahas is happy to report an additional boost in practice revenue.
Find out how CharmHealth can help your practice grow.
