Industry
Travel Medicine
Challenge
As the travel health clinic grew, its previous EHR systems could not support both specialized travel medicine workflows and efficient insurance billing.
Results
By switching to CharmHealth EHR, the clinic streamlined daily operations, improved productivity, and supported continued growth with fewer administrative burdens.
I would absolutely, hands down recommend CharmHealth! They are highly responsive to customer feedback, and really "get it" when it comes to user experience. They have all the bells and whistles without the complicated interface.
Introduction
Dr. Louis Petrie's practice focuses on Travel and Health Immunizations and Consultation. He also holds a certificate in travel health, a unique degree for a Doctor of Pharmacy. As such, his practice has specific needs and when he decided to implement an EHR into his practice, he needed something that was full-featured, yet flexible enough to meet his unique needs.
After trying two different EHRs, Dr. Petrie was left frustrated- as his practice was growing, the EHRs he initially found were not making practice management any easier for him. He had to add more and more staff and was repeatedly going through the EHR training process over and over again.
The Medical Practice
The Challenge: Finding an EHR for General and Travel Medicine
Dr. Petrie needed a flexible EHR that could support both general practice procedures as well as those unique to travel medicine.
"About four years ago, I decided to embark on making things simpler and more streamlined for my practice, and decided to implement an EHR. Initially, we tried another EHR which was specifically geared for travel health.
As my practice grew, however, I realized there were too many limitations with the other EHR. Because they focused only on travel health, they had no ability to do the type of insurance billing that we needed on a daily basis. We ended up in a situation where we were constantly trying to push the program and make it do things that it wasn't really designed to do.
That was when I knew we needed to make a change, but I had no idea to what..."
Discovering CharmHealth EHR
Initially, Dr. Petrie's search ended when he found an EHR called Office Ally.
At that point, Dr. Petrie realized it was time to find a permanent EHR solution that can support his practice as it grows.
"We looked at many different cloud based systems, because we didn't want to pay for the infrastructure, and everything we were doing was cloud based anyways. We also go to clinics so we needed access through the web- that was when we came across CharmHealth EHR.
Selection Criteria
Dr. Petrie had two main criteria that needed to be met in his search for a new EHR.
"We literally looked at every EHR before settling on CharmHealth, which met our needs perfectly."
Implementing CharmHealth EHR
Dr. Petrie was able to get his practice quickly up and running with CharmHealth EHR.
In addition to finding an EHR that met his criteria, Dr. Petrie had an additional reason to stick with CharmHealth EHR.
The clinic had an interesting workflow challenge that CharmHealth EHR was able to fulfill through customization. The clinic administers vaccines in a large proportion of encounters, and wanted to manage the inventory tracking of vaccines, the chart note entry, the synchronization with the California Immunization Registry, and the invoicing/billing, all in one seamless workflow. CharmHealth was able to accomplish this to Dr. Petrie's satisfaction.
Life After Implementation
